FAQ

Bright Data (Bright VPN’s parent company) is paying. Bright Data collects publicly available web data (e.g. product prices, flight information, online ads). Bright Data’s customers are major banks, universities, social networks, e-commerce websites, and many brands you know. Your Internet connection is used only occasionally, not all the time!

Companies need publicly available information (e.g. product prices) for detailed research and financial analysis. But when they use their own IP address to browse the Internet, they can get inaccurate data.

When you install Bright VPN, you allow Bright Data to get this public web data from your IP address, and this ensures complete and accurate data.

Here are some examples of how Bright Data helps companies:

• To protect their brand: Are websites selling fake versions of my product?
• To protect their users: Are advertisers showing ads for products they don’t allow (e.g. firearms)?
• To offer the best prices: What are the real prices?

Bright Data collects this publicly available web information, which helps companies expand their databases and improve their products, services, and prices.

It’s a VPN that is just as good as the best paid, subscription based VPNs – but it is completely free to you because Bright Data pays for it.

Yes, it is! We proudly present the Appesteem certificate after complying with their strict guidelines. 

We are whitelisted by major antivirus engines such as AVG, McAfee, Microsoft Defender, and more.

Short answer: This is a mistake by Avast. The professional term is a “False Positive”.

Specific versions of Avast and AVG may display a message saying that Bright VPN is a “Potentially Unwanted Application (PUA)”. This is a general warning message to ensure that you, the user, chose to download BrightVPN. Obviously, you did, otherwise, you wouldn’t be here!

To be 100% clear, this does not mean in any way that BrightVPN is malicious or harmful to your computer! 

In fact, BrightVPN is compliant with all of Avast’s guidelines and many other leading antivirus companies, which means that it meets its standards for quality, security, and performance.

Therefore, BrightVPN complies with the strictest security guidelines, we can assure you are in good hands! Visit our trust center to learn more.

• You get the best VPN that lets you access any website in any country, on any device
• You save at least $100 per year because Bright VPN is free for you
• You help major companies fight Internet fraud
• You help consumers like you get the best prices online
• You help universities and researchers get high quality data

Yes. However, new server location requests is subjected to the number of requests as well as our legal terms.

Bright VPN is owned by Bright Data. For more information, see the Bright Data site.
Bright Data is owned by EMK – a leading, regulated private equity fund based in the UK.

Bright Data collects the same web content that a normal user would see when visiting a website in anonymous mode (i.e. without logging in). For example:

• The average rating score of a product on an e-commerce website
• The price of an airline ticket from London to New York on an airline’s website
• The text of an ad on a social network
• Search results for a specific query (e.g. “best pizza in town”)
• More use cases

Yes! You can see exactly which sites are accessed. Most of these are sites that you know and use for online shopping, travel, search etc. 

You can block specific sites if you want.

To see which sites are accessed and/or block access to them:

• Open Bright VPN app, then click the menu
• Select ‘Data usage rules’
• Then select ‘Sites’

Android does not natively support the VPN protocol used on Windows, iOS, and macOS (IKEv2). Therefore, we utilize a smart DNS solution instead.

Almost. Bright Data can’t tell you exactly the type of data, but can display the type of company that would be interested in it (e.g. Bank, University). You can disable web data collection for specific types  in the app’s settings menu.
Note that you need to allow at least 3 types – after all, this is what pays for your VPN!

To see which type of web data may be collected and/or block: 

• Open Bright VPN app
• Click the menu
• Select ‘Data usage rules’
• Then select ‘Use cases’

Yes! You can control time frames, resource usage limits, and more from the app’s settings menu.
To control when the device will be used:

• Open Bright VPN app
• Click the menu
• Select ‘Data usage rules’
• Then select ‘Scheduling’

1. You can control when your device will be used
2. You can exit Bright VPN by right-clicking Bright VPN icon in Windows System Tray
3. To exit the Bright Data task, right-click Bright Data task icon in Windows System Tray. Note: This background service is what lets you use Bright VPN for free. You cannot use Bright VPN when it’s off.
4. To completely opt out, simply uninstall Bright VPN.

No. Bright VPN was designed from the ground up to be as good as the best paid VPNs on the market, but 100% free while protecting your privacy. If you prefer a traditional paid VPN, we recommend subscribing to another VPN.

No, you need to have the Bright VPN desktop app installed on your computer as well. The app is required to create a secure, encrypted VPN tunnel. The extension is just a ‘remote control’ that lets you configure the desktop app from your browser.

No. The Internet connection may only be used when the device is not busy with other tasks. Bright VPN carefully protects device resources and ensures that traffic is only sent by using the device’s available resources without significantly impacting the device’s operation.

It depends on your Internet connection speed, your country, and other factors – but in general, BrightData only downloads traffic that is equivalent to a few minutes of Netflix or YouTube viewing per day. In any case, remember that any data access will take place only when the computer is not loaded, so it will never slow anything down.

No, except for the actual Bright VPN application that you installed (about 170 MB).

Very little. And even that happens only when your PC is not loaded. In fact, you will never feel it running. You will never see 100% CPU or experience any slowdown in your apps!

Bright VPN is for private, non-commercial use. If you are looking for a robust business proxy service please check Bright Data service and receive a free trial. Your subscription to Bright Data will grant you with:

• Automation: a developer API that allows controlling the routing of your HTTP/S requests via software
• Allow many concurrent sessions
• High bandwidth/high request rate with multiple IPs
• More precise IP resolution
• Access to 70+ million IPs all around the world
• Geo-targeting options – country, city, ASN, carrier
• Faster changing of IP
• Engineering technical support

No. The browser (Chrome, Microsoft Edge, Firefox, and Opera) extensions are optional tools that provides an easy way to change your location from the browser. It is kind of a “remote control” for the desktop app. 

You can enjoy Bright VPN using only the desktop application. 

Protect PC mode IKEv2:AES256/SHA1/MODP2048.

This is a false positive report. The file it’s catching is part of the Bright VPN smart cache (you can mark it as safe, don’t delete it). We are working with the top antivirus vendors to get Bright VPN completely whitelisted so that these types of false positives don’t disturb our users. You can also report it to our Support team.

We take great care to make sure Bright VPN is secure, Bright VPN code is audited every 3 months by external auditors and tested daily on multiple Anti-Virus platforms to ensure there are no false-positive detections.

Please see the attached document to see how Bright VPN complies with multiple security company requirements.

Bright VPN is safe and 100% free to install and use software. Bright VPN is owned by Bright Data, a leading company in the Data and Proxy industry, Bright Data was established in 2014.

We take great care to make sure Bright VPN is secure, Bright VPN code is audited every 3 months by external auditors and tested daily on multiple anti-virus platforms in order to ensure there are no false-positive detections.

Please see the attached document to see how Bright VPN complies with multiple security company requirements.

The use of BitTorrent on our network is not allowed, and we are blocking BitTorrent traffic.

Bright VPN prohibits its users from violating copyright laws. This is
clearly stated to our users in our end user license agreement (EULA).

Like other commercial networks, Bright VPN is a managed and supervised network and thus any illegal activity such as CP would be reported to the authorities with the user’s real IP. Criminals will typically not use a commercial service, because their identities are at the hands of that commercial entity.

No, BrightVPN does not support streaming platforms at this time.

We appreciate any contribution that helps us keep our users safe.

We will provide a basic bounty of $100 for a qualified and unknown vulnerability report. For critical and high-impact security vulnerabilities we will provide a higher bounty at our discretion. Learn more of Bright Data security vulnerabilities program.

We all lead busy lives, we install apps and games all the time, and click on things. So it’s quite possible that you don’t remember allowing that you installed Bright VPN. We can’t argue with the fact that you don’t remember. But, if Bright VPN is installed on your PC, it means that you actively decided to opt-in at some point in the past.

There is simply no other way for Bright VPN to be installed; you MUST opt-in to it. By opting-in, we mean that you needed to select the option; not just click “Next, next, next” on an option that was preselected for you.

In any case, if you do not want to continue with Bright VPN, simply uninstall it. 

FYI, this is what a typical Bright VPN consent screens look like – maybe seeing this will refresh your memory:) note that you need to actively opt-in to install Bright VPN – choose a button (to explicitly either agree or disagree).

We love to hear your feedback and ideas. Email our Support team.

Currently, Bright VPN works on Windows. Mac and mobile versions will be released soon.

perr.brightvpn.com permission is used for the browser’s extension, it collects install and user-experience statistics, e.g button click or country selected.

We use this anonymous information to improve the service provided and extension usability.

We remove those statistics after 6 days.

1. Go to EarnApp and sign in/up
2. Go to Bright VPN Referral page
3. Copy your referral code from the ‘invite friends’ box on the right
4. Track your earnings on the dashboard
5. To Redeem your balance, set up your preference on the dashboard page (or click the ‘dashboard’ tab in the left menu)

You can download the press kit from the drive.